TERMS AND CONDITIONS - REFINED SKILLS INSTITUTE (RSI)

IMPORTANT NOTICE:

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Refined Skills Institute, also known as RSI (“we,” “us,” or “our”), concerning your access to and use of www.refinedskillsinstitute.com, its subdomains, and related applications (the “Site”). These Terms also govern your enrollment, participation, and conduct within any professional courses, short courses, certifications, or workshops provided by RSI.

By accessing the Site, or by enrolling in any RSI educational program, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Site and our services, and you must discontinue use immediately.

1. LEGAL CAPACITY, ACCESS, AND REGISTRATION

1.1. Age Requirement and Consent: You must be at least 18 years old to use the Site or enroll in RSI programs independently. If you are under the age of 18, you must obtain the express consent of a parent or legal guardian.

1.2. Electronic Signature: You agree that your use of the "Enroll," "Register," or "I Agree" buttons (or equivalent) constitutes your electronic signature and your intent to be legally bound by this agreement under the Electronic Transactions Act of Mauritius.

1.3. Account Security: To access the RSI e-learning portal or student dashboard, you are required to register for an account. You agree to provide accurate information and notify info@refinedskillsinstitute.com immediately of any breach of security or unauthorized use of your account.

1.4. Service Modifications: RSI reserves the right to modify, suspend, or discontinue any part of the Site or our educational services at any time. This includes changes in course curricula, faculty, tuition fees, and administrative costs.

2. INTELLECTUAL PROPERTY RIGHTS

2.1. Ownership of Content: All source code, functionality, software, website designs, audio, video, text, and course modules (collectively, the “Content”) are owned or controlled by RSI or licensed to us.

2.2. Restricted License: Subject to your compliance, RSI grants you a limited, non-exclusive license to access the Content for personal, non-commercial educational use.

• Recording/Screenshots: Capturing course materials, virtual lectures, or assessments via screen recording or screenshots is strictly prohibited and constitutes a material breach of these Terms.

2.3. User Submissions: Any assignments, exam answers, or feedback provided by you shall become the sole property of RSI. You hereby assign all rights to such submissions to RSI for educational improvement, marketing, or research.

3. STUDENT CODE OF CONDUCT (SCC)

3.1. Professional Behavior and Integrity: RSI has a zero-tolerance policy for academic dishonesty, including cheating, plagiarism, or the unauthorized use of Artificial Intelligence (AI) to complete assignments or exams.

3.2. Anti-Discrimination and Harassment: Any verbal, written, or behavioral actions targeting protected characteristics (race, religion, sex, disability, etc.) will lead to permanent expulsion from RSI without a refund.

3.3. Virtual Class Protocols: Students must be punctual, maintain a professional background, and wear clean, modest attire. Sharing access links with non-students is strictly prohibited.

3.4. Media & Photography Release: By enrolling, you grant RSI the right to use photographs or video recordings of you taken during courses for promotional purposes, unless you opt out in writing at the time of enrollment.

4. ANTI-BRIBERY AND CORRUPTION

4.1. Zero Tolerance: Students are strictly prohibited from offering, giving, soliciting, or accepting any money, gifts, favors, or advantages to/from RSI staff or representatives in exchange for course benefits, grades, or certifications.

4.2. Sanctions: Any attempt at bribery will result in immediate expulsion, forfeiture of all fees paid, and potential reporting to Mauritian law enforcement authorities.

5. GRADING, CERTIFICATION, AND APPEALS

5.1. Certification Requirements: To receive an RSI certificate or credential, students must:

• Maintain a minimum attendance of 80% (or as specified by the course).

• Successfully pass all required assessments and practical workshops.

• Settle all tuition and administrative fees in full. RSI reserves the right to exercise a lien over any certificates or transcripts until all outstanding debts are settled.

5.2. Transfer of Credits & Future Study: RSI provides professional skill-based certifications. We make no guarantee that these credits will be recognized or transferable to other degree-granting universities. Admission to further study at other institutions remains at the sole discretion of those institutions.

5.3. Academic Appeals: Students wishing to contest a grade or assessment outcome must submit a formal written appeal to support@refinedskillsinstitute.com within seven (7) business days of receiving the result. RSI’s decision on such appeals is final.

5.4. Academic Residency & Course Expiry: Students must complete their course requirements within the maximum duration specified at enrollment (typically 1.5x the standard course duration). Failure to complete the course within this residency period will result in the expiration of the enrollment, requiring the student to re-enroll at the prevailing market rate.

6. FEES, PAYMENTS, AND REFUNDS

6.1. Universal Administrative Fees: The following non-refundable fees apply to all enrollments:

• Registration & Application Fee: $90 USD

• Technology & E-Learning Platform Fee: $95 USD

• Student Services Fee: $50 USD

• Administrative Processing Fee: $45 USD

• Official Transcript Request Fee: $45 USD

• Certificate Printing & Shipping Fee: $55 USD

• Graduation Processing Fee: $75 USD

6.2. Refund Policy: All fees paid to RSI are non-refundable. A 5-day withdrawal window from the date of initial enrollment may be offered for specific full-time professional courses, allowing for a partial refund of the tuition fee only.

6.3. Payment Failure: For students on installment plans, failure to make a payment within seven (7) days of the due date will result in immediate suspension of access to all RSI materials and sessions.

7. DATA PROTECTION AND PRIVACY

RSI operates in compliance with the Data Protection Act 2017 (Mauritius). We collect personal information to process your enrollment and issue certifications. Contact support@refinedskillsinstitute.com for data access or deletion requests.

8. CAREER OPPORTUNITIES AND JOB INTERVIEW GUARANTEE

8.1. The Interview Opportunity: RSI offers a one-time job interview opportunity within six (6) months of certification for specific professional positions, contingent on full course completion and disciplinary compliance.

8.2. Employment Disclaimer: RSI is not a recruitment agency. Hiring decisions are made solely by third-party employers. RSI makes no guarantees regarding salary or specific career outcomes.

8.3. No Guarantee of Professional Success: RSI provides training for professional development; however, RSI is not responsible for your inability to secure employment or achieve specific milestones due to personal performance during interviews or market changes.

9. PROVISIONS FOR INTERNATIONAL STUDENTS

9.1. Visa Compliance: International students are solely responsible for maintaining a valid Student Visa for Mauritius. Visa revocation results in immediate program suspension without refund.

9.2. Health Insurance: All international students participating in in-person training must hold comprehensive health and travel insurance.

9.3. Currency: All fees are quoted in USD. Students are responsible for bank charges and exchange rate fluctuations.

10. COMMUNICATION, NOTICES, AND NON-DISPARAGEMENT

10.1. Official Channels: Communication will be sent via the student’s registered email or the RSI LMS.

10.2. Non-Disparagement: Students agree to use RSI’s official grievance channels to resolve complaints. Publicly disparaging RSI, its staff, or its services on social media or public forums before or during the grievance process may result in suspension or legal action.

11. THIRD-PARTY SERVICES

The Site or LMS may link to or require the use of third-party services (e.g., Zoom, Stripe, WhatsApp). RSI is not responsible for the availability, security, or performance of these third-party platforms.

12. TERMINATION OF ACCESS

RSI reserves the right to terminate your access to the Site, LMS, or physical campus immediately and without notice if you violate these Terms, provide false information, or engage in conduct that harms the reputation or operation of RSI.

13. FORCE MAJEURE

RSI shall not be liable for any delay or failure to perform its obligations (including course delivery) resulting from causes outside its reasonable control, including cyclones, natural disasters, pandemics, or government mandates.

14. LIMITATION OF LIABILITY AND INDEMNIFICATION

14.1. Assumption of Risk: By participating in any RSI practical workshop or in-person session, you acknowledge and assume the inherent risks and waive any claims against RSI for personal injury or property damage, except in cases of gross negligence.

14.2. Limitation of Liability: To the maximum extent permitted by the laws of Mauritius, RSI shall not be liable for any direct, indirect, or consequential damages.

14.3. Indemnification: You agree to indemnify RSI from any claims arising out of your breach of these Terms.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1. Governing Law: These Terms are governed by the laws of Mauritius.

15.2. Jurisdiction: All disputes shall be subject to the exclusive jurisdiction of the Courts of Mauritius. Parties agree to first attempt resolution via private mediation.

15.3. Waiver of Class Action: You agree to resolve disputes with RSI on an individual basis and waive any right to participate in a class-action lawsuit.

16. GENERAL PROVISIONS

16.1. Severability: If any provision is found unenforceable, the remaining provisions will remain in full force.

16.2. Entire Agreement: These Terms constitute the entire agreement between you and RSI.

16.3. Language: These Terms are drafted in English. If translated, the English version shall prevail in the event of a conflict.

17. CONTACT INFORMATION

• General Inquiries: info@refinedskillsinstitute.com

• Student Support: support@refinedskillsinstitute.com

© Refined Skills Institute (RSI). All Rights Reserved 2024-2026.